LUXURY HOTEL & SPA MANAGEMENT LTD
LUXURY HOTEL & SPA MANAGEMENT LTD: The difference between the ordinary and the extra ordinary is the little extra

Project related:

  • Assist or handle planning of renovation or construction
  • Assist or handle interior design
  • Coordinate kitchen design (HACCP standard) and back of house organization
  • Handle the purchase of all fittings, furniture and equipment (FF&E)
  • Assure the proper organizational flow is respected and implemented
  • Consulting on alternative energy and energy saving devices, materials and recycling.
  • Coordinate and handle garden and premises design
  • Supervise and manage receiving and storage
  • Handle commissioning
  • Supervise and emphasize snagging

Spa related:

  • Liaise with construction and project management
  • Elaborate architectural and engineering (MEP) drafts
  • Creation of overall Spa concept respecting local and international trends and destinations
  • Setting up the Sodashi brand and elaborate a sales and marketing strategy (either as stand alone Spa or in conjunction with a hotel / resort operation
  • Elaboration of operational flows
  • Creating menus enhancing local ingredients traditions and therapy methods
  • Set up of fitness and gymnasiums according to international standards
  • Recruiting and training of spa and fitness teams
  • Introducing the latest concept in spa mind body including the four pillars of
    • Spa therapy
    • Fitness
    • Life Coaching
    • Nutrition
  • Roll out and manage the operation

Operationally:

  • Analysis of property incl. SWOT and competition analysis
  • Identification of unique selling proposition (USP)
  • Creation of vision and mission statement
  • Draft and fine tuning of concept
  • Elaboration of operation strategy
    • Service concept
    • F&B concept
    • Spa concept
    • “Concierge” file (out of house and excursion concept)
    • Housekeeping concept
    • Engineering and maintenance concept
  • Drafting, elaborating and action sales & marketing strategy
  • Elaborating policies and procedures (P&P)
  • Elaborating standard operation procedures (SOP)
  • Drafting and finalizing budgets
  • Designing organization charts
  • Drafting time plans (Critical Path Method (CPM))
  • Handling all staffing issues incl.
    • Recruiting
    • Training
    • Staff administration
  • Organize purchasing and delivery
  • Line up F&B management incl. cost and menu/recipe control
  • Implement HACCP and hygiene standards
  • Organization of quality control (QC) on international top-end luxury standards
  • Opting for membership with Small Luxury Hotels of the World (SLH)
  • Roll out and manage the property